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Woodlands Garden Centre, Nr Sevenoaks in Kent - For all your gardening needs!

Customer Service

 

Privacy & Security
Information provided by you online or otherwise will be processed by Woodlands Garden Centre Limited and used to provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction. Your information may also be used for the following: To keep you informed of new products, promotions and services.
We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will never give your personal information to any other companies.
 
Returns & Replacements
1. About this Returns Policy The terms and conditions set out in this "Returns Policy" apply to all goods  purchased from Woodlands Garden Centre Online in the UK, whether you buy through  our website, over the phone or otherwise.
Together with the Terms of Sale this Returns Policy forms part of a legally  binding contract between us and you which you accept whenever you buy goods from  us Online.
2. Your right to cancel made to order/special order items 2.1 Goods that are ordered to your specification, for example made to order  items or special order items, cannot be cancelled or returned once the order is  accepted. Once the goods have been delivered you can only return them if they  are not of satisfactory quality or reasonably fit for the purpose and we cannot  remedy the fault to your reasonable satisfaction.
3. Your right to cancel "off the shelf" items 3.1 Where you place an order through our website for standard stocked product  which are not made to your specification you can cancel your order at any time  before the goods are delivered to you.
3.2 Following receipt of the goods, you can cancel your contract by notifying us  within fourteen (14) days of the date on which the goods were delivered. This  means that if you change your mind about the goods, or for any other reason you  decide you do not want to keep the goods, you can notify us of your decision to  cancel the contract, and then return the goods to us for a refund. If your order  comprises more than one item you can cancel and return any of the items  individually or in combination.
3.3 Nothing within this Returns Policy or the Terms of Sale affects your rights  under law, and in particular you will always be entitled to return goods to us  for a full refund if they were misdescribed, or are not of satisfactory quality  or reasonably fit for their purpose and we cannot remedy the fault to your  reasonable satisfaction.
4. How to cancel 4.1 If you wish to cancel an order please contact us by calling 01474 852788.  Please have your Order number to hand.
4.2 Where you cancel your order after the goods have been delivered you agree to  return the goods to us by following the procedure set out below.
5. Returning your goods 5.1 You agree to return the goods in full, in a resalable condition and securely  packaged (properly repacked in their original packaging if they were removed  from it). You are responsible for all costs of returning the goods.
6. Taking reasonable care of the goods 6.1 You agree to take reasonable care of the goods from the time that they are  delivered to you until the time that they are returned.
6.2 If the goods are damaged whilst in your care, if you fail to return all  parts of the goods or otherwise if your failure to take reasonable care of the  goods means that we reasonably believe that resale will not be possible at all,  you agree that we may withhold payment of all or part of the refund in respect  of the goods as compensation for our loss on these goods.
 
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